IQ Jewellers FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Products
100%! All our pieces are made of 14-karat gold and never plated. For our flagship collection we use gray diamonds, black diamonds, and opals. If you care for them as we recommend, you will enjoy them forever.
All of our pieces are handmade by artisan goldsmiths in the Philippines. Coming very soon, we will take you into our studios so you can take a peek at the painstaking process involved in making LIMNIA pieces.
We purchase our gold from the Philippines, and, our stones and diamonds from Bangkok and India. While we can certify that our stones are conflict-free and ethically sourced, we are currently tracking the source of our gold.
Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are unable to do any custom work right now. But if it means so much to you, shoot us an email at Ihsan786@live.co.uk and we will see what we can do.
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: team@bijoux.com.
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at Ihsan786@live.co.uk
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at Ihsan786@live.co.uk
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: Ihsan786@live.co.uk
You can drop it off at any USPS collection box, USPS post office or any FedEx store.
